FeatureGrowthScaleEnterprise
Conversations per monthUp to 10,000Up to 20,00020,000+
Free 1,000-conversation audit✓✓✓
100% of conversations scored on EQ✓✓✓
Failure categories and business-impact flags✓✓✓
Revenue-at-risk dashboard✓✓✓
Voice-of-customer themes✓✓✓
Proactive Slack and email alerts✓✓✓
Coaching rewrites✓✓✓
Human vs AI agent benchmarking—✓✓
Scoring against your own guidelines—✓✓
Customized revenue dashboards—✓✓
Product, UX and social-threat insights—✓✓
Custom AutoQA scorecards——✓
Human-in-the-loop QA review——✓
Custom flags and CLV revenue models——✓
Multi-brand and multi-region reporting——✓
Custom integrations and data exports——✓
SupportEmailPriority + onboardingDedicated CS team